Frequently Asked Questions

Everything you need to know about shopping with ONTIME.

How long will my order take to arrive?

True to our name, we prioritize speed. Standard shipping typically takes 3-5 business days, while express options are available for delivery within 24-48 hours depending on your location.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.

How can I track my shipment?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's portal to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Do you offer international shipping?

Yes, ONTIME ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

Are the products on your site authentic?

Absolutely. We source all our inventory directly from authorized distributors and manufacturers to ensure that every item you receive is 100% genuine.