Returns & Exchanges

At ONTIME, we are committed to your satisfaction. If you are not completely happy with your purchase, you can return or exchange any eligible item within 30 days of delivery.

1

Initiate Your Request

Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the product is in its original, unused condition.

3

Attach Shipping Label

Download and print the prepaid shipping label provided in the portal and securely affix it to the outside of your package.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing